Privacy Policy

ManageOrder.in respects your privacy and is committed to protecting your information. This policy explains what we collect, why, and how we look after it.

Information we collect

We collect only the information necessary to provide order management, ticket tracking, return tracking, workflow management and support services:

• Name
• Email address
• Contact number
• Team / user account information
• Operational data entered by users (orders, returns, tickets, notes, settings)

Where your data comes from — consent & no scraping

ManageOrder.in is an independent, manual tool. All marketplace-related data in the platform is uploaded by the seller themselves, with their own consent — typically by exporting their own order/payment files from their marketplace seller panel and importing them here. We do not scrape, crawl, or automatically pull data from Meesho or any marketplace, and we do not log in to any marketplace on your behalf. We also do not collect or store end-buyer personal details (such as a customer's name, address or phone number) for marketing or any other purpose. You remain the owner of the data you upload and are responsible for ensuring your use complies with your marketplace's policies and applicable law.

How we use it

Your information is used solely to operate and support the platform — to run your account, display your dashboards, provide customer support, and keep the service secure. We do not sell your personal information to third parties.

Browser Extension (ManageOrder — Listing Auto-Fill & Competitor Scout)

We also offer an optional Chrome browser extension that helps a logged-in seller work faster on their own online seller panel. This section explains exactly what the extension does with data:

• Only on user action. The extension does nothing in the background. It reads data only when the seller opens its sidebar and clicks a button (e.g. "Auto-Fill" or "Scan").
• What it reads. On the seller's own supplier/seller panel it reads the product-listing fields currently on screen (title, category, attributes, price fields) to help fill them. On a marketplace search/category page it reads the publicly visible product cards (title, price, rating) that the seller is already viewing, to show a competitor comparison. It does not read any other website, browsing history, passwords, or unrelated tabs.
• What it sends, and where. To generate AI listing suggestions, the extension sends the current listing's fields to our own server (manageorder.in) over an encrypted (HTTPS) connection, authenticated by a per-seller token. It sends data only to ManageOrder.in — to no other third party.
• What it stores. Only a per-seller pairing token and a few UI preferences, kept in the browser's local extension storage (chrome.storage.local). No browsing data is stored.
• What it never does. It does not collect end-buyer personal details, does not track your browsing, does not inject ads, does not sell any data, and does not run any remote/downloaded code.

Single purpose

The extension has one single purpose: helping a seller create and research their own product listings faster on their own seller panel. It has no other function.

Product images

When the seller clicks "Generate", the product photo they chose (uploaded in the sidebar or already present on their own listing page) is sent over HTTPS to manageorder.in, where it is processed by the AI provider the seller has connected in their own ManageOrder account, solely to generate that listing's title, description and attribute suggestions. The image is used only for that generation and is not sold, shared for advertising, or used to train any model by us.

Why the extension asks for its permissions

• storage — to save the seller's pairing token and small UI preferences (e.g. sidebar position) locally in the browser.
• scripting — to open the sidebar when the seller clicks the extension's toolbar icon on a supported page.
• Host permissions (supplier.meesho.com, meesho.com, manageorder.in) — to show the sidebar on the seller panel's listing pages, read the publicly visible product cards on marketplace pages the seller is already viewing, and to pair the extension with the seller's own ManageOrder account. The extension does not request access to any other website.

Chrome Web Store — Limited Use disclosure

The extension's use of information received from Google APIs and of any user data adheres to the Chrome Web Store User Data Policy, including its Limited Use requirements. In particular: user data is used only to provide or improve the extension's single, user-facing purpose described above; it is never sold; it is never transferred to third parties (other than our own server, manageorder.in, as described above); it is never used for advertising, credit-worthiness or lending purposes; and humans do not read it except with the seller's consent for support, for security purposes, or where required by law.

Removing extension data

Uninstalling the extension deletes everything it stored in the browser. A seller can also revoke the extension's pairing token at any time from their ManageOrder account (AI Listing page — generate a new Extension Key), which immediately disables the old key. Account data deletion is covered under "Data retention & deletion" below.

The extension is an independent productivity aid for the seller's own account and is not affiliated with or endorsed by any marketplace.

How we protect it

We implement reasonable administrative, technical and physical safeguards — including encrypted (HTTPS/SSL) connections, access controls and secure logins — to protect information against unauthorized access, disclosure, alteration or misuse. See our Data Security page for more.

Your responsibility

Users remain responsible for ensuring that any marketplace data entered into the platform is used in accordance with the applicable marketplace's policies and with applicable laws.

Cookies

We use a small number of cookies to keep you logged in and to remember preferences. See our Cookie Policy for details.

Data retention & deletion

We retain your account and operational data for as long as your account is active. You may request deletion of your account and associated data by contacting us at the address below.

Grievance Redressal (DPDP Act 2023 & IT Act 2000)

If you have any complaint or concern about how your personal data is handled, you may contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days, in line with applicable Indian law.

Contact

For privacy inquiries:
Email: support@manageorder.in
Phone: +91 8013508258

ManageOrder reserves the right to update this Privacy Policy at any time. Material changes will be reflected by the "Last Updated" date above.